Careers

Job Summary

Responsible for test, validation and approval of Optical Networking Products. Recreate customer networking environment to validate and document approved product operations. Configure and deploy various networking equipment into to test lab to support production environments. Work with a variety of new and existing product solutions to ensure customer adoption and product quality. Engage in product release workflow and provide value to customers.

Duties and Responsibilities:

• Setup Test Environment based on customer needs

• Validate Product operations consistent with OEM requirements

• Document Test typology and testing results as per company guidelines

• Configure, Document and Deploy networking equipment into lab production environment

• Ensure lab equipment is updated with current or approved operating systems

• Support multiple departments and external customers with issues

• Design test plans and test cases to validate new products and improve existing products.

• Perform product validation and verification of hardware in field or lab environment.

• Provide technical support to technicians for various testing activities.

• Design and implement design test tools for review and verification process.

• Prepare production test processes and develop test plans and prepare test reports.

• Administer various debug tools to conduct failure analysis.

• Develop tests and debugging tools to analyze the functionality of hardware systems.

• Monitor and implement test processes on hardware systems.

• Provide training to new employees to implement test procedures.

• Develop new test procedures and enhance existing ones to ensure products’ reliability and usability.

• Analyze all products to identify any manufacturing defect and resolve all hardware issues in coordination with development engineers.

• Prepare plans for validation methods, tools and processes for various tests.

• Prepare and submit reports on progress and status of all testing procedures.

• Ensure compliance to electrical safety procedures and rules are strictly adhered to.

• Provide training to factory workers on testing and debugging products.

• Analyze and resolve all hardware test issues to provide state of art products.

Skills and Attributes Required:

• Experience with various computer operating systems such as Windows and Linux

• Experience with various networking operating systems from Cisco, Juniper and Arista

• Working knowledge of physical Network Layers and functions

• Experience with FTP, TCP, HTTP, ARP applications

• Industry Certifications such as CompTIA, CCNA are plus

• Solid technical ability and proven ability to learn new networking concepts

• Understand Network OSI layers and functions

• Understanding of fundamental Network equipment

• Understanding of Serial Communication standards and connectivity

• Ability to work on own initiative or as part of a team

• Strong interpersonal, written, and verbal English communication skills

• Ability to work under pressure

• Motivated and Enthusiastic

• Continued self-investment with training, reading and certifications

Job Type: Full-time

Schedule:

• 8 hour shift

• Day shift

• Monday to Friday

Division: Halo Technology	FLSA Class: Exempt
Department: Sales	Employment Type: Full-Time
Pay Type: Salary	Reports To: VP of Strategic Account Sales

Job Summary

The role of the Strategic Account Manager is to source new sales opportunities and cultivate customer relationships by fielding inbound sales inquiries as well as engaging in outbound customer/prospect solicitation with strategic named accounts. The account manager is part of the AddOn Sales Team and complements and supports the sales effort of the entire team and executes sales strategies defined by Sales Management. This role is largely an inside tele sales position but may require business travel and face-to-face interaction with named account managers and their customers on an as-need basis. Well established relationships at any or all of the following resellers is a MUST for this role. Sycomp, Datec, Penguin, Trace3, Advanced Network Management, Computacenter.

Duties and Responsibilities:

• Respond to all inquiries and requests received via email or phone from named account managers in the quickest possible manner. A response to a named account manager should rarely take more than 15 minutes from the time the inquiry is received, and never take more than 30 minutes except in extreme and justified situations.

• Strive to deliver a level of service and support that is above & beyond all industry competition

• Daily review of the distribution Open Quote Report and POS Report, creation of bid pricing, and follow up with corresponding named account managers

• Present, promote, and sell products using solid arguments to named account managers and their customers

• Establish, develop and maintain positive business and customer relationships

• Initiate & engage named account managers and their customers in face-to-face events (i.e. lunch, dinner, happy hours, other events and forms of entertainment)

• Record all solicitation and activity in the company CRM

• Follow the companies processes and procedures for all sales quotes and bid activity

• Keep pipeline reporting up-to-date, detailed, and accurate

• Hold him or herself accountable for his/her activity level as it pertains to sales engagement

• Expedite the resolution of customer problems and complaints to maximize satisfaction

• Achieve agreed upon sales targets and outcomes within schedule

• High level of product knowledge across all AddOn product lines

• Supply management with information and reports on customer needs, problems, interests, competitive activities, and potential for new products and services

• Participate in all required companywide or management initiated trainings and meetings

• Provide requested and timely reporting when requested by management

• Keep detailed & accurate records of all reimbursable business expenses and complete expense reports using company guidelines

• Be accountable to work schedule and work presence

Qualifications and Experience:

Required:

• Proven sales experience

• Extremely responsible & fully accountable

• Strong interpersonal and relationship building skills

• Proficiency in Microsoft Excel, Word and Outlook

• Impeccable organizational and time management skills

• Excellent phone etiquette

• Excellent verbal and written communication skills

• Excellent negotiation skills

• Ability to create and deliver presentations tailored to the audience needs

• Stress tolerant and resilient

Suggested:

• BS/BA degree or equivalent

• Pre-existing account relationships

• CRM experience

• Customer service experience

Competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Physical Demands and Work Environment:

• Occasionally required to stand

• Occasionally required to walk

• Occasionally required to sit

• Frequently required to talk or hear

• While performing the duties of this job, the noise level in the work environment is usually moderate

• The employee must occasionally lift and/or move more than 40 pounds

• Additional remarks regarding work environment: may require extensive travel

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Halo Technology provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.